Shipping policy
Thank you for shopping with DEOS. We are committed to providing a simple and reliable shipping experience.
1. Order Processing
Orders are generally processed within 5–8 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high order volume, promotions, or holidays, processing may take additional time.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Method
We currently offer standard shipping for eligible orders.
Estimated delivery time is generally:
5–10 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather conditions, holidays, and other circumstances outside our control.
3. Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
Any available shipping promotions or free-shipping offers will be clearly indicated on the Site or at checkout.
4. Tracking Information
Once your order has been shipped, we may provide a tracking number by email.
Please allow some time for the carrier's tracking information to become available after shipment.
If tracking information has not been updated for several business days, please contact us for assistance.
5. Incorrect or Incomplete Shipping Information
Please carefully review your shipping information before completing your order.
DEOS is not responsible for delays or failed deliveries resulting from an incorrect or incomplete shipping address provided by the customer.
If you realize that your shipping information is incorrect, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
6. Delayed or Lost Packages
While we work with shipping carriers to provide reliable delivery, delays may occasionally occur.
Possible causes include:
- Carrier delays
- Severe weather
- Public holidays
- Incorrect address information
- Customs or regulatory delays
- High shipping volume
- Other circumstances beyond our control
If your package appears to be delayed or lost, please contact us at support@tryydoeosend.online so we can help investigate the issue.
7. Damaged Packages
Please inspect your package when it arrives.
If your order arrives damaged, defective, or with the wrong item, please contact us as soon as possible and provide your order number and relevant photos so that we can review the issue and determine an appropriate solution.
8. Undeliverable or Returned Packages
If a package is returned to us because of an incorrect address, failed delivery attempts, or other circumstances caused by incorrect shipping information, please contact us at:
Additional shipping costs may apply if the package needs to be reshipped.
9. International Shipping
International shipping availability may vary depending on the destination.
Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
DEOS does not control these charges and cannot guarantee customs clearance times.
10. Contact Us
If you have questions about shipping or your order, please contact us:
Store Name: DEOS
Website: tryydoeosend.online
Email: support@tryydoeosend.online